But I have to admit, when my temper flares I go into dragon mode and I have a hard time not belching fire. Today’s inferno comes courtesy of our local movie theatre, or actually, from the corporate Guest Services of that said theatre. Sometimes I wonder if I get blinded by all the smoke and flames, but I have a hard time knowing. I often ask my husband for his read on it, but he’s so glad that I’m spewing rage in another direction that he just encourages me to keep on. I think he hopes the fire will run out before our next argument and he’ll be spared the scorch marks when he does something that wakes the dragon. (which has happened only a few times in 15 years – but enough times that he knows he sure doesn’t like it!)
So – I thought I’d share this with my loyal readers who so often offer their opinion which give me clarity. It’s like I have hundreds of Jiminy Crickets living in my laptop. I guess in a way it’s too late – I’ve already set the page ablaze, but at least I’ll know if I was irrational or unrealistic. I’ve taken out the name of the theatre – for fear of being sued or banned. I’ve started with my first email, and ended with what I just sent. I’ll let you know what kind of response I get.
To: Guest Services
Subject: Feedback: Noelle F, Mar-25-2012
Topic: Inappropriate content, Trailer shown in PG movie
My family visits our local theatre in Orillia on a very regular basis. Movies are a big part of our family entertainment and enjoyment. Yesterday I took my 13-year-old son and his friend to see the long awaited Hunger Games. Though the movie was rated PG, we’d read the books together so I knew the content would have violence some heavy content (which is I why I did not take my 9-year-old daughter, even though it was a PG movie.) My concern was not with the movie itself, but a trailer beforehand. The theatre played a trailer for The Cabin in the Woods – a movie not yet rated, but the poster out front had a R-rating for the US. I would place this movie in with any horror film – SAW, Scream, any of the 18+ or at the very least 14A movies. I would never expect it to be run in a PG movie.
I understand that trailers are geared towards the market of viewers that would likely return to the theatre – but my son would not be permitted to see that movie. If I was at home and that trailer came on, I would have changed the channel – and that would be on the tamer TV trailer version. It was offensive that we had to sit through it, and it hindered a movie experience that we’ve been looking forward to for months. I had to let you know, as I think it highly inappropriate to be showing this trailer in a PG rated film, and think it should be removed from the roster of trailers in this movie.
Thanks for your time, and I request feedback regarding this issue.
Thank you for contacting X Entertainment regarding your concerns about the trailers placed in front of The Hunger Games.
Please be assured that the trailers playing prior to the feature film, as well as the feature film itself, are rated PG. Nevertheless, when our guests feel that the trailers have not been appropriately placed, we respond to their concerns. If we find that a number of guests have the same concerns about a particular trailer we will advise the theatres to pull it from the performance. With respect to your particular concerns, the trailers for The Cabin in the Woods will be removed from the performance.
Although it is difficult for us to anticipate the reactions of any one of our guests, We do strive to ensure that the pre-film material caters to the viewing audience. If you wish to inquire about the pre-film material playing prior to a film you plan on attending, please feel free to contact the theatre or Guest Services and we can advise you accordingly.We appreciate you bringing your concerns to our attention and hope that we have addressed any concerns you may have on this matter.
No – actually, you have not addressed my concerns on this matter.
I just took 30 seconds and went onto your website and confirmed that The Cabin In the Woods (the movie trailer played at the PG-rated Hunger Games) is currently playing and is rated 18A, not PG as your email below states. I’m not sure if this was an error, if you didn’t take the time as I did to actually check the rating as posted on your website, or whether you thought just telling me this was a PG rated movie would appease my concerns. I certainly knew from sitting through the trailer, that it was in NO way a PG-rated movie because it was plainly a horror movie – one with severe and disturbing violence, and one that I would never have sat to witness, let alone have let my child view.
I certainly do not need to call the theatre in advance to check if the trailers are suitable, as you suggested below. I, like most paying customers, am going to assume that a huge corporation like XX will be diligent in choosing appropriate trailers as a courtesy and an obligation to their customers and their families. In case this is not clear – as your email seems to indicate – it is not acceptable to show a movie trailer rated 18A in a movie that is rated PG.
In case my hostility and irritation isn’t clear as well, let me spell it out for you – I am hostile and irritated. A substantial amount of our monthly family entertainment budget goes to XX, and I’m very frustrated that your office has tried to placate me with a feeble attempt at assuring me all PG films have PG trailers when that clearly was not the case on March 24th.
On a final note, I am surprised that my valid concern and complaint was not addressed with a simple apology for hindering our long-awaited Hunger Games movie night, and am disappointed that Guest Services would not send a family pass at the very least to make up for the distress caused that evening. I’m simply shocked at your dismissive email and the lack of customer service.
I hope it doesn’t take 3 weeks to hear back from you this time.
So I ask you dear readers…would you have complained? Would you have lost your nut with her email response, or should I give up my chocolate weaning in hopes that I will feel less bitter and combative?